Return Policy
At Airy Attire, accessible from https://airyattire.com/, we want you to be satisfied with every order. This Return Policy explains how returns, exchanges, and refunds work when you shop with us.
Return Window
You may request a return within 7 days of delivery. After this period, we cannot accept return or exchange requests, except where the item is confirmed to be defective, damaged in transit, or different from what you ordered.
Eligibility
To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition, with all original tags, labels, and packaging attached. We may refuse a return if the product has been worn, washed, altered, damaged after delivery, or if tags or packaging are missing.
Non-Returnable Items
The following items cannot be returned or exchanged, unless they arrived defective, damaged, or incorrect:
- Items that have been worn, washed, or used
- Items without original tags or packaging
- Items returned after the 7-day return window
- Custom or specially requested items, if applicable
Sale or discounted items may be exchanged only for the same product, subject to availability, and may not be eligible for a refund.
How to Start a Return or Exchange
To request a return or exchange, please contact us within 7 days of delivery (and within 3 days if the item is damaged, defective, or incorrect) through:
Email: airyattire43@gmail.com
Phone/WhatsApp: 03717071211
Please include your order number, the reason for the return or exchange, and clear photographs of the item if it is damaged, defective, or incorrect. Once we review your request, we will guide you through the next steps.
Do not send an item back until we have confirmed your request.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective, damaged in transit, or different from the product ordered. In those cases, Airy Attire will cover the return shipping.
We recommend using a reliable courier and keeping the tracking number until the return is completed. Airy Attire is not responsible for returned items that are lost or damaged in transit if they were not packed securely.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. If the return is approved, the refund will be processed to the original payment method within 7–10 business days after inspection.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account. Original shipping charges are non-refundable, except where the return is due to a defective, damaged, or incorrect item.
Exchanges
If you would like a different size or a replacement, we will process an exchange subject to stock availability. For approved exchanges, a delivery charge of PKR 250 may apply, unless the exchange is required because the item was defective, damaged, or incorrect.
If the requested size or product is unavailable, we will offer a suitable alternative or a refund, as applicable.
Damaged, Defective, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 3 days of delivery with your order number and clear photographs. We will arrange a replacement or another suitable solution at no extra cost to you.
Cancellations
Orders may be modified or cancelled within 2 hours of placement. After that, the order enters processing and cannot be changed. If you need help after this window, please contact us and we will do our best to assist where possible.
Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our services, website, or legal requirements. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Return Policy, please contact us:
Email: airyattire43@gmail.com
Phone/WhatsApp: 03717071211